FAQ's
To make an enquiry, please contact us via whatsapp on 07717493108 or email. We will get back to all enquires within 3-5 days. Please note we are a small business and all orders are subject to availability as all our products are made to order.
When enquiring, we need the following information:
- Date
- Time
- Item description (i.e, cake, brownies, wedding cake)
- Colours/theme
- Delivery address or collection
- How many serving
- Delivery address
Order will only be secured once a 50% non refundable deposit has been made. We do not hold dates as we work on a first come, first served policy.
We get quite busy at certain times of the year. To avoid missing out, we recommend placing an order as soon as possible. Some dates for wedding cakes are booked months in advance..
Hall Green, Birmingham
Consultations are by appointment only and are not applicable to all wedding and large orders. An appointment for a consultation and tasting must be agreed with us before hand and a non-refundable consultation fee must be paid prior to consultation date before it can be confirmed.
Sometime we are able to take last minute orders depending on our availability. Please note that last minute orders may incur a small sur charge and we may not be able to fulfil all requirements for a last minute cake for example, personalised toppers.
The images on the website are examples of our cakes. All our products are handmade and can be ordered in different sizes from those shown on the website, your cake may have variations from the website image.
Where samples of the Goods are shown to the you before purchasing, any description applied to the cakes is only given by way of identification and does not constitute a sale by description. Any image provided as part of the description of similar goods is given for illustrative purposes only.
Given the nature of the goods, minor variations of colour and design may apply.
Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date.
Full payments made less than 1 week in advance of the date are non-refundable.
In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you to try and agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will offer a refund.
For cancellations, any deposit will be forfeited.
