Important Information & FAQ's

We require a 50% non-refundable deposit to confirm a cake order and hold the date. The remaining 50% is due 7 days before the date the cake is due. Orders placed less than 7 days in advance of the delivery or collection date must be paid in full. Failure to complete payment 7 days before the delivery and collection date may result in your order being cancelled.

By making a payment you are accepting the Terms and Conditions as detailed on this page.

Deposits are non-refundable and non-transferable under any circumstances. This is due to the loss of business that occurs from not being able to secure other orders for the same date once a booking is made.

Full payments made less than 7 days in advance of delivery due date are non-refundable.

In the unlikely event that we have to cancel your order, we will work with you to provide as much notice as possible, discuss the reason for cancellation and mutually agree a suitable alternative which may include finding a substitute baker for you. If you do not wish to accept any alternatives, then we will offer a refund within 7 days.

Covid update: We do not offer refunds as per our policy. However, we may allow a date change for your booking if we are notified in advance of any change and if your new date is available to us and not already booked with a prior wedding.

For cancellations, any deposit will be forfeited.

Images on this website are actual cakes made for our customers. Our cakes are handmade and can be ordered in a variety of sizes as per your requirements. Please note, there will be slight variations to each cake as we handmake our beautiful cakes just for you.

One to One consultations are by appointment only, subject to a non-refundable charge and not available for all wedding cakes or other orders. Any request for a consultation and tasting experience must be agreed with me in advance of booking before finalising your order.

All price quotations, written or verbal, are valid for 30 days from the date of quotation.

Any changes to your cake order or alterations requested need to be communicated to us immediately. All requests for a change must be submitted in writing via WhatsApp and once received, we will assess whether the change is possible given timelines & design change. Any alteration and or change will be at our discretion and subject to a surcharge before delivery date.

We reserve the right to change the design at any point if circumstances beyond our control inform this, for e.g., extreme weather conditions & change of venue conditions. Customers will be notified of such changes.

It will remain the responsibility of the customer to check and verify all new quotes provided before making any payment.

A chargeable Cake Stand hire service is available and requires an additional refundable security deposit payment to be made. We have a selection of cake stands and can recommend the most suited stand for your cake.

It remains the customer’s responsibility to return the hired stand in the same undamaged condition as it was hired within 3 days of wedding to our home address. In the event the stand is damaged, lost or not returned within 3 days of wedding the security deposit will be forfeited.

Once the stand is returned undamaged & within 3 days of wedding the security deposit will be refunded to the customer within 24hrs.

We accept no liability for the care and or damages to cakes once they have been either collected or delivered. Once a cake has been delivered to a venue, we will notify you immediately via WhatsApp with a picture of the cake fully set up.

By their very nature, wedding and other taller cakes are fragile that require special care & attention when handling, transporting, storing and displaying. Please pay careful attention to our transportation and storage instructions provided at time of collection and delivery.

Cakes placed in an outside environment can be prone to change influenced by temperature and or other activity outside of our control. In hot, humid conditions there is a strong possibility of perishable ingredients melting and wilting.

Please note, we do not provide cake tables, table cloths or cutting knives and it remains the responsibility of the customer to check with venues that these items are provided and suitable for the size and weight of cake ordered. In addition, tables should be properly set up and ready for cake delivery time.

We are happy to discuss allergies & any special dietary requirements with you at point of enquiry. Although we do offer dietary requirements, our products may not be suitable for those with certain allergies as our working kitchen does include traces of nuts and wheat.

While we make every effort to label items containing possible allergies ahead of time on request, there is always a risk of cross contamination.

C’est Si Bon has met all current requirements for Food Hygiene with Level 2 Food Hygiene and Safety certificate.

Importantly, we are the proud holder of a 5 Star Food Hygiene City Council Inspection Certification awarded in 2022 and have the relevant Public Liability Insurance.

Based in a suburb of Birmingham, we are perfectly positioned if you would like to pick up your own cake rather than us deliver.

If you would prefer, we can deliver your cake as a chargeable service which requires a minimum cake value order within the West Midlands. Please note we also deliver anywhere in England subject to availability and charges.

Our delivery service means you are able to order for your loved ones and have it delivered anywhere in England from anywhere in the world.

Delivery charges will vary depending on the distance and location. Further information on this can be sourced via WhatsApp message.

Although every effort is made to deliver your order on time and at venue, there are times circumstances outside of our control such as extreme traffic, accidents and road closures may impact this. However, we aim to deliver as close to agreed time as possible and usually 1hour before and keep you informed all the way.

If you are collecting your order from our premises, a mutually agreed time and date will be set. Once this is agreed you must ensure the cake and/or products are collected on time and without delay. If, for any reason a delay is caused you must notify us by text or call in advance to agree another collection time slot.

If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have been handed to the customer on or off the collection premises. It is advisable that the collection vehicle should have a flat surface, be clean and tidy and ideally have someone travelling with them to ensure safe travel of the cake. All vehicles should have Air Conditioning set to cold to ensure preservation of cake during transportation. We advise that the cake should be placed in the footwell of the front seat, without heating.

The cake or products can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting. We cannot be held liable for any damage to the cake or other products once we have delivered your order and or set up the cake at the venue. This is the responsibility of the customer. 

Our Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers. These will need to be removed before serving or eating.

Our refund policy remains the same with regards to the current Covid situation.

However, we will be flexible as to the date of your order and where possible allow up to 6 months from the date you notify us of any change to rebook your cake order. This will be subject to my availability at that time.

We would strongly advise that all potential future dates must be discussed with me before booking your venues to ensure availability and avoid disappointment.

Please note that by going ahead and booking a date/venue without consulting with me as a minimum, then afterwards notifying me about the change, may result in me being booked up and not being able to accommodate your order.

If you wish to make amendments to your actual cake design, we are happy to make changes but only if you notify me 3 months in advance. The order value cannot be less than the original booked total value. Changes to the original design of cake may incur a surcharge. Any change of date and venue due to Covid must be sent to me in writing via WhatsApp 7 days in advance of the original date.